You may return most new, unopened items within 21 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 30 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world, and have even shipped items to Greenland (Hi Peder!!). Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please email us if you are not sure on your countries import policy on the product you have chosen.
When you place aCn order, you will have a number of options depending on your delivery requirement.
If in stock - 10 - 14 days (Australia)
Express Shipping - 3-5 Days (Australia) Note this is express shipping only and not priority processing. Please contact us if you require this service and we will quote you a rate.
Personal Delivery - By Appointment Only (Australia Only - Brisbane - Gold Coast - Melbourne)
Standard sea - Up to 21 days (Globally)
Express Shipping - DHL Express - Please allow up to 7 days (Globally) to cover your countries Customs clearance. Extra fees may be incurred from your countries customs department.